Order Tracking Information FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

Q: Delivery mein kitna time lagta hai?
A: Orders usually 3-7 working days mein deliver ho jaate hain. Remote areas mein thoda zyada time lag sakta hai.

Q: Shipping charges kitne hain?
A: Hum free shipping offer karte hain select orders par. Exact charges checkout par display honge.

Q: Kya main apna order track kar sakta hoon?
A: Haan! Order place karne ke baad aapko tracking number email kiya jayega jisse aap apna order track kar saktay hain.

🔄 Returns & Refunds

Q: Kya main product return kar sakta hoon?
A: Haan, hum 7-day return policy offer karte hain. Product original condition mein hona chahiye aur packaging intact honi chahiye.

Q: Refund kaise milega?
A: Return approve hone ke baad 5-7 working days mein refund process ho jata hai. Refund same payment method par kiya jayega.

Q: Damaged product mila toh kya karein?
A: Agar aapko damaged ya wrong product mila hai toh 24 hours ke andar hamare saath contact karein photos ke saath. Hum replacement ya full refund denge.

💳 Payment & Orders

Q: Kaunse payment methods accept kiye jaate hain?
A: Hum bank transfer aur Cash on Delivery (COD) accept karte hain.

Q: Order cancel kaise karein?
A: Order place karne ke 12 hours ke andar cancel karne ke liye hamare saath contact karein. Shipping ke baad cancel nahi ho sakta.

Q: Order place karne ke baad changes kar sakte hain?
A: Order ship hone se pehle changes possible hain. Jaldi se hamare saath contact karein.

📞 Contact Us

Q: Aap se kaise contact karein?
A: Aap humse in ways mein contact kar sakte hain:
- Facebook: facebook.com/zenvico.shop
- Instagram: instagram.com/zenvico.shop